Understand Your Billing & FAQs
We have some very important facts about our billing system and procedures. Please take a minute to read the details below, they will save you time and help you understand your billing. Please remember, accounting is always glad to help you with any issues and we thank you for your continued support.

It is critical that you always keep your billing profile & email up to date, this is the primary way we contact you
regarding all accounting issues.

“Could you tell me what this charge is for?”

Customers should never need to ask this question if they view their billing statement. We do not email detailed charges, instead we have all the details placed directly into your web hosting control panel. Complete and easy to read details of any charges in your account are all located in the billing area of your hosting control panel under “billing statement”. This statement may even be printed out. We do not send out warning/invoice emails of pending billing, we only send emails of general charges to your credit card or if there is a problem with the payment being made on time.

To review your billing statements log into your Control Panel >> Billing Info >> Online Statements. Here you can see all of your billing statements for each billing cycle. To see details for each billing statement click the statement link and then you can see a general overview of the charges. You can then drill down further to see more details by clicking the dollar sign .

When you sign up for hosting you agree to automatic debit/renewal of your account based on the billing period you selected at signup. Put another way, we charge your credit card and renew your account when due, until you advise us otherwise at least five days in advance of next period to stop the account.

Currently, PayPal payments must be made manually, please use the billing profile in your cp to expedite payments being placed in your account.

Want to know more? We have included 2 links to our online user manual to explain billing statement and billing profile items in even more detail.

Please review our knowledgebase to learn more about billing >> Click Here

"Why did my payment fail?"

Credit Cards: This means your credit card on file, has failed to properly process. Please check your billing profile information in your control panel, (expiration date, correct billing address). Confirm it is current and all information is correct, update if needed. Next, contact your bank, even if you are able to use your credit card elsewhere, your bank has stopped our transaction attempts more than once and you must contact them directly.

Debit cards: You may see frozen funds or multiple authorizations in your bank statement, these are not payments. However, these actions are a result of your bank not delivering payment when requested; you have received this email because we do not have any funds from your account. Please make sure your have cleared funds available at least 72 hours before your payment is due to avoid these problems. Again, in simple terms, we have repeatedly asked for payment and your bank has refused. Please contact us after you have confirmed the problem with your bank, so we may work with you to correct the problem. Once payment is made, the failed charge attempts will normally be removed by your bank within 48 hours as well as any withheld funds.

PayPal: PayPal payment was not received (Note: PayPal payments must be sent by you each billing period.) To make a payment, please use the submit query in your control panel, located in your billing profile. This automatically applies your payment to your account. Click submit query. You'll be redirected to PayPal web interface to make the payment. You may have to create an account if you don't have one. If you have sent payment, let us know the date and email address you used. Also include your account information. Can I make a payment directly from your PayPal
account? Yes, please send payments to: sales@ourinternet.us be sure to include your username, account ID or domain name in the notes section. It may take 24 hours for this payment to show up in your billing statement.

Checks: We do not have your check or money order payment on file.
Mailing address is:
Our Internet Inc.
5309 W.Broward Blvd #310
Plantation, FL 33317, USA