Parallels H-Sphere primarily operates with accounts, not users. One account, also referred to as CP account, can be defined as an instance of a plan. One account regardless of its type (admininstrative, reseller, reseller administrative or user), requires one license. Once an account is deleted, the license gets released and can be taken by new accounts.

One user can have many accounts created under different plans and platforms, and switch between them without having to log in every time. For example, an owner of a Unix account and a Windows account under the same username will use two Parallels H-Sphere licenses. The unique thing about each account is not username, but a numeric account ID.

The four account types are:

Account Type


Main Functions


FTP home directory


main admin

- allows Parallels H-Sphere owner to administer the entire hosting system


with administrative plan


tech support

- allows Parallels H-Sphere owner's support staff to manage/answer trouble tickets from customers



- represents reseller as a user to the system and distributor of parent host resources
- allows reseller to create reseller administrative account


with reseller plan


Reseller Administrative


- represents reseller as an administrator to their customers
- allows reseller to distribute parent host resources grouped into plans to their customers at retail prices


from reseller account CP


tech support

- allows reseller's support staff to manage/answer trouble tickets from customers

from reseller administrative CP with administrative plan




- provides Parallels H-Sphere owner and resellers with a 'medium' to distribute hosting services to customers
- allows customers to manage their sites



with user plans



- allows Parallels H-Sphere owner and resellers to manage their promotional corporate sites

Multiple Accounts

Depending on account's plan permissions its owner can create other accounts of the following types under the same login:

User's Original Account Type

Accounts that User Can Add Under the Same Login


- administrative
- user


- user
- administrative

reseller administrative

- reseller administrative
- user


- administrative (valid only for parent host's users)
- reseller (valid only for parent host's users)
- reseller administrative (valid only for reseller's users)
- user

Generally, a user with several accounts can:
  * login to different accounts with one login/password
  * switch between accounts without logging in every time
  * have accounts under different plans and platforms
  * use the same billing and contact information for different accounts (optional)

To create a new account under the same user:

  1. Select Add Account in the Admin User menu. You will be taken to the signup page.
  2. Follow the signup process. Note that the system suggests the contact information previously entered for the first account created under this user.

To switch between accounts within the same user:

  1. Select Choose Account in the Admin User menu.
  2. Click the Select icon to log into the selected account.