Accounts

Parallels H-Sphere primarily operates with accounts, not users. One account, also referred to as CP account, can be defined as an instance of a plan. One account regardless of its type (admininstrative, reseller, reseller administrative or user), requires one license. Once an account is deleted, the license gets released and can be taken by new accounts.

One user can have many accounts created under different plans and platforms, and switch between them without having to log in every time. For example, an owner of a Unix account and a Windows account under the same username will use two Parallels H-Sphere licenses. The unique thing about each account is not username, but a numeric account ID.

The four account types are:

Account Type	Variations	Main Functions	Created	FTP home directory
Administrative	main admin	- allows Parallels H-Sphere owner to administer the entire hosting system	with administrative plan	N/A
Administrative	tech support	- allows Parallels H-Sphere owner's support staff to manage/answer trouble tickets from customers	with administrative plan	N/A
Reseller	N/A	- represents reseller as a user to the system and distributor of parent host resources - allows reseller to create reseller administrative account	with reseller plan	N/A
Reseller Administrative	admin	- represents reseller as an administrator to their customers - allows reseller to distribute parent host resources grouped into plans to their customers at retail prices	from reseller account CP	N/A
Reseller Administrative	tech support	- allows reseller's support staff to manage/answer trouble tickets from customers	from reseller administrative CP with administrative plan	N/A
User	customer	- provides Parallels H-Sphere owner and resellers with a 'medium' to distribute hosting services to customers - allows customers to manage their sites	with user plans	YES
User	service	- allows Parallels H-Sphere owner and resellers to manage their promotional corporate sites	with user plans	YES

Multiple Accounts

Depending on account's plan permissions its owner can create other accounts of the following types under the same login:

User's Original Account Type	Accounts that User Can Add Under the Same Login
administrative	- administrative - user
reseller	- user - administrative
reseller administrative	- reseller administrative - user
user	- administrative (valid only for parent host's users) - reseller (valid only for parent host's users) - reseller administrative (valid only for reseller's users) - user

Generally, a user with several accounts can:
  * login to different accounts with one login/password
  * switch between accounts without logging in every time
  * have accounts under different plans and platforms
  * use the same billing and contact information for different accounts (optional)

To create a new account under the same user:

Select Add Account in the Admin User menu. You will be taken to the signup page.
Follow the signup process. Note that the system suggests the contact information previously entered for the first account created under this user.

To switch between accounts within the same user:

Select Choose Account in the Admin User menu.
Click the Select icon to log into the selected account.