As a main admin, you can set permissions for every admin in your Client Support Center. You can allow or disallow your support admin to use or administrate task system, private messaging system, knowledgebase, assign tickets to other admins, etc.
To configure Administrator Security, go to Settings -> Administrator Security. Check the security settings your admins can have and click Save. hese settings will be applied immediately in their admin accounts.
To answer and assign tickets, enter Tech Support Admin Info: go to Settings -> My Profile and fill in the form.