NetBilling Configuration

Preparation

NetBilling certificate is trusted by Equifax and provided by GeoTrust. In Java 1.3.x and older the standard java cartcerts file doesn't include GeoTrust root Certificates and therefore Parallels H-Sphere returns 'Connect error, untrusted server cert chain' when trying to connect to the merchant gateway. That's why GeoTrust Root certificates should be imported into cacerts file.

So, if you have Java 1.3 and older, you have the following solutions:

A. If you have got the default java cacerts file and you have never changed it, you can simply replace it with the cacerts file offered by Parallels:

/usr/java/<java home>/jre/lib/security/cacerts

B. Upgrade Java to 1.4 by following our documentation in Sysadmin Guide.

Note: If your certificate is already imported into cacerts, but Java still generates 'Connect error, untrusted server cert chain', please check the connection to your payment server from your control panel server by running the following command from the control panel server console to check connection:
telnet [server.name] [port]

Make sure that the direct-java-2.3.3.jar file is present in the /hsphere/local/home/cpanel/java_rt/ directory.

If it's not there:

1. Contact NetBilling and obtain the direct-java-2.3.3.jar file.
2. Put the lib file into in the directory ~cpanel/java_rt/.
3. Restart Parallels H-Sphere.

   When restarting the Control Panel, make sure that you are logged into the CP server as root.

   For Linux:

   /etc/rc.d/init.d/httpdcp stop
   killall -9 java
   sleep 10
   /etc/rc.d/init.d/httpdcp start

   For FreeBSD:

   /usr/local/etc/rc.d/apachecp.sh stop
   killall -9 java
   sleep 10
   /usr/local/etc/rc.d/apachecp.sh start

Configuration

1. Select NetBilling in the Add New Gateway box.
2. Click the Add button.

   Fill out the form that appears:

   

   • Title: give a name to this NetBilling connection
   • Protocol: http or https protocol to connect to the gateway server
   • Server: the name of the NetBilling server
   • Account: your NetBilling account ID
   • Site Tag: your brief site nickname
   • Notification Email for VOID transactions: NetBilling doesn't support VOID transactions. Instead, Parallels H-Sphere sends a notification to this address that the transaction needs to be canceled manually through NetBilling web interface.
3. Click Submit Query

CVV (Card Verification Value). To enable fraud protection using CVV, enable and configure CVV support in your NetBilling account.