Smarter Track

SmarterTrack is a powerful & comprehensive help desk software application that will help keep you organized while tracking, reporting and managing customer services & communication as well as managing support & sales issues. With the ability to use the tool from your local web browser you can increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations around the world. With SmarterTrack, companies can turn their customer service and help desk efforts into the most powerful tool in their business arsenals.

Comprehensive Help Desk Software

Customer Service Support for Any Industry
Easy Ticket Tracking
Increase Efficiency with Email Tickets
Resolve Issues Prior to Ticket Submission

Enhance Communications with Live Chat

Aid Employee Development through Live Chat
Push Information to Customers in Real Time
Help Customers in Their Native Language
Improve Employee Communication

Monitor Customers in Real Time

Proactively Communicate
Understand Visitor Activity
Automated Actions

Centralize Communications

Help Customers Help Themselves
Deliver Relevant Information
Customize the Portal
Enhance Search Engine Marketing Efforts

Advanced Reporting and Analytics

Gain Insight with Detailed Reports
Determine Cost Analysis
Take Metrics to the Next Level
Encourage Customer Feedback with Surveys

Increase Brand Awareness

Collect More Data
Connect to Third-party Applications
Automation with Web Services
Create Custom Skins

For complete list of features please visit www.smartertools.cosm

SmarterBundle Professional is currently included AT NO EXTRA CHARGE with any dedicated or VPS server!