It appears the primary drive on mssql4.ourinternet.us has failed and we are currently in the process of setting up a new drive and then will proceed with the restore process. We will keep you posted as we proceed.

9/1/2010 10:46:32 AM We have provisioned the replacement hard drive for this server. We will be replacing the hard drive and performing the OS reload at this time. More updates to follow.

9/1/2010 2:57:51 PM We have reconnected the slaved master and the original secondary hard drive. BIOS has recognized all of the drives and the OS has been installed. We are now in the process of reinstalling SQL server at this time. More updates to follow.

9/1/2010 5:37:31 PM We have finished the SQL install and working on H-Sphere install at this time. More updates to follow.

9/1/2010 6:48:11 PM We have finished all application installs at this time and are restoring the data into the proper drive location and there are 21 GB of data and so far we have copied 7 GB. Once this is done we have to set the proper permissions and the restore will be completed. More updates to follow.

9/1/2010 8:44:33 PM We have finished the SQL data migration and are fixing the permissions once that is competed the DBs will be working properly again. More updates to follow.

All DBs should be restored at this time. If you face any issues please post a support ticket from your web hosting control panel so support can assist you right away.

Due to the slow response of the control panel system we are running a vacuum optimization on the control panel system’s database. The control panel itself will be down during this time. It will take a few hours to complete but once done you will see a HUGE increase in the speed of the system. We do this on the last Sunday of each month. This will have no affect or issues for your websites, email or databases just the cp is down during the vacuum process.

Update June 13, 2010 at 4:34 pm – Control panel is now back online and the system is responsive now with no lag time.

Due to the slow response of the control panel system we are running a vacuum optimization on the control panel system’s database. The control panel itself will be down during this time. It will take a few hours to complete but once done you will see a HUGE increase in the speed of the system. We do this on the last Sunday of each month. This will have no affect or issues for your websites, email or databases just the cp is down during the vacuum process.

Update May 02, 2010 at 8:34 pm – Control panel is now back online and the system is responsive now with no lag time.

Our mail4 server has go into kernel panic mode and we are in the process of trying to resolve the issue. We currently do not have an ETA until we have a better idea of what caused the error in the server. We will update you once we have more details.

Update March 3, 2010 at 9:47 pm – Unfortunately mail4 was not able to recover even after checking the hard drives in the server and running check disk. We are currently setting up a new server and restoring the data onto the new server. We estimate the restore process will take 8 – 10 hours to complete. We will keep you posted.

Update March 4, 2010 at 1:20 am – Server array and operating system restored we are currently installing the mail services and then we will begin the restore of data. We will update once that is under way.

Update March 4, 2010 at 2:56 am – all mail services installed and we are currently restore the email data. We will keep you posted as we progress.

Update March 4, 2010 at 5:56 am – All mail has been restored and the email server is running properly at this time.

We seem to have a bad drive in our mail5 server and we are currently checking the drive and will be swapping it out if required. We will update you once we have more details on the issue and when the server will be back online.

Update March 1, 2010 at 8:57 pm – We are still running fdsk (scanning the server for errors) as it failed the first time and we are running ti again. If it fails again we will have to do a full restore on the server and the server will then be down for 8 – 10 hours during this time. We will keep you updated.

Update March 1, 2010 at 11:28 pm – The drives were replaced and the server is back online but we still have errors with the mail services. Our advanced team in now trying to fix these issue so we do not have to do a full restore. We will update once we know for sure the direction we plan to take.

Update March 2, 2010 at 1:01 am – We have resolved the issue and mail service has been restored at this time. We apologize for any inconvenience this has caused while we swapped the drives and fixed the fault errors on the server.