Importing Knowledge Bases

You can import knowledge bases that have been previously backed up or created on other Parallels H-Sphere systems. An imported knowledge base is automatically added to Parallels H-Sphere.

To import a knowledge base:

  1. In your Tech Support Admin account control panel, select KnowledgeBase Admin from the Support Center menu;
  2. Click the Browse button next to Import Knowledge Base:

  3. Select the database file, then click Upload.