You can export existing knowledge bases from your Parallels H-Sphere control panel and download them to a chosen location. All knowledge bases are downloaded from Parallels H-Sphere in 'jar' format. To export a Knowledge Base:
In your Tech Support Admin account control panel, select KnowledgeBase Admin from the Support Center menu.
Click the Export link next to a Knowledge Base and the standard dialog window shows.
Perform common steps to download file: choose location and click Save.
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