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Step 10. Configure Support Center

Support Center is the web-based means of providing customer support.

To configure your Support Center:

  1. Go to Plans -> Create menu and choose Administrator Plan Wizard.
  2. Enter TechSupport Admin as the name of the plan, check to include TroubleTicket Admin and Allow assignment of trouble tickets and submit.
  3. Go to Plans -> Manage and turn this plan ON for signups.
  4. Go to Signup menu, click to sign up for Tech Support Admin and create Tech Support Admin account using the signup wizard.
  5. Go to Settings - > Tech Support and configure your Support Center. It is required to collect customers' e-mails and convert them into trouble tickets.