Editing and Removing Knowledge Bases

You can edit existing knowledge bases, e.g: add and remove categories, edit and remove posted records, move records between categories. To edit a knowledge base, do the following:

  1. In your Tech Support Admin account control panel, select KnowledgeBase Admin from the Support Center menu;
  2. Click the Edit link next to the knowledge base. On the page that shows, you can:

Important: after you made significant changes in your knowledge base, like removing a number of records or adding a lot of new entries, the search system needs to be re-indexed and updated to a number of new keywords. To do it, click Fix against the modified knowledge base.

To remove an existing KnowledgeBase, simply click the Delete link next to it.