Events that Trigger Refunds

Refunds are issued on:

• quitting hosting during and after the moneyback period
• changing account's plan
• changing account's billing period
• changing account's start billing period date
• reducing quotas and limits
• deleting prepaid billing period resources
  * Recurrent fees prepaid for monthly resources are not refunded on monthly resource removal. See also reducing quotas and limits.

  Important:
  - No refunds are issued for the removal of the resource units acquired for free.
  - No refunds are issued for prepaid resource units that become free upon the removal of the resource units acquired for free.
  Example: A customer uses 2 dedicated IPs. As a customer's account offers only one dedicated IP for free, he pays for the extra one. Removing one of them the user will be refunded only if it is the IP that he prepaid for. If the removed IP was acquired for free, no recurrent fees are returned for the prepaid IP that appears to be free now. The system will treat this resource as free starting from the next billing period.
  In such cases users are advised to remove the resouce to get the refunds and then add it again as free.