The money in Parallels H-Sphere is returned either by check or by crediting the account balance, but can't be issued to credit cards! This document focuses on the automatic account balance crediting which in the Parallels H- Sphere terms is called refunding. Only the latest billing period/month recurrent charges can be refunded. Other charges can be returned by crediting accounts manually. Refunds are listed in the user online invoice. The "Full refund" message in the account Online Invoice implies that it isn't adjusted to the refund percentage.