Communication between support technicians is carried out by Private Messages System.
To create a private message, go to the dashboard and click Send a New Message:
Choose admin to send the message to, enter subject and message text and click Submit. Important: The admin you sent the message to will receive email notification.
To view all sent or received messages, go to the Private Messages -> My Inbox or to the dashboard.
You can delete received messages: check the box and click Delete Selected.