Configuring Support Center

Parallels H-Sphere periodically polls the specified POP3 support mailbox (e.g. and extracts its content to generate Trouble Tickets and submit them to the Support Center. Then the messages are removed from the mailbox. If any of the required parameters is not specified correctly or is missing, the mail will not be collected.

Since the trouble ticket system doesn't provide the functionality to view attachments and mail headers, it is also recommended to have support e-mail forwarded to another mailbox for archiving purposes.

To configure your Support Center:

  1. Log into your Tech Support Admin account control panel
  2. Select Tech Support in the Settings menu
  3. On the page that shows, configure your Support Center:

  4. Now that your Support System is configured, click Save to apply settings.